Top up your Bracelet in advance with Pearls and you can receive an automatic refund of the balance after the festival.
All unused Pearls will be refunded, except for Bonus Pearls. A transaction fee of 1 Pearl applies. Bonus Pearls cannot be used to pay the fee.
This transaction fee covers the cost charged by the provider and the cost of the service to make your refund process smooth and secure.
Automatic refund for online top-up
Automatic refunds will be made for bracelets topped up online, provided that the balance of unused Pearls is less than the amount recharged. If the balance exceeds the amount topped, you will need to request a refund manually using our form.
A refund fee of 1 Pearl will be charged. Bonus Pearls cannot be used to cover this fee.
All automatic refunds will be executed as from October 21, 2024. It can take up to 3 weeks before all refunds have been executed. Your refund will be visible on your next credit card statement or PIX account. The timeline may vary per credit card company.
Manual refund for on-site top-up
For bracelets topped up only at the festival, or where the unused value is greater than the topped-up value, a manual refund form must be completed. Make sure you fill in your details when requesting a refund.
A refund fee of 1 Pearl will be charged. Bonus Pearls cannot be used as payment.
The manual refund form will be available in your Tomorrowland Account under the "My Bracelet" tab from October 14 at 12:00 until November 14 at 23:59.
All manual refunds will be executed as from November 15. All manual refunds will be processed before December 14, 2024. The timeline of your refund may vary per credit card company.
Manual refunds will be processed until December 14, 2024.