Top up your Bracelet in advance with Pearls and you can receive an automatic refund of the balance after the festival.
All unused Pearls will be refunded, except for Bonus Pearls. A transaction fee of 1 Pearl applies. Bonus Pearls cannot be used to pay the fee.
This transaction fee covers the cost charged by the provider and the cost of the service to make your refund process smooth and secure.
If you choose not to pay the 1 Pearl fee to receive your refund, please visit Cashless Customer Service at the event and complete the form available through the QR Code.
The onsite refund form will be available from October 10, 11:00 until October 14, 15:00.
Automatic refund for online top-up
Automatic refunds will be made for bracelets topped up online, provided that the balance of unused Pearls is less than the amount recharged. If the balance exceeds the amount topped, you will need to request a refund manually using our form.
A refund fee of 1 Pearl will be charged. Bonus Pearls cannot be used to cover this fee.
Manual refund for on-site top-up
For bracelets topped up only at the festival, or where the unused value is greater than the topped-up value, a manual refund form must be completed. Make sure you fill in your details when requesting a refund.
A refund fee of 1 Pearl will be charged. Bonus Pearls cannot be used as payment.
The manual refund form will be available in your Tomorrowland Account under the “My bracelet” tab after the festival and until November 14 at 23:59.
Manual refunds will be processed until December 14, 2024