Shipping or Pickup
All buyers, both Brazilian and international, will have the option to receive their Bracelet(s) at home. The Main Buyer will receive all the Bracelets from their order at the address provided during the purchase.
Delivery fees may vary depending on the address. If your Bracelets are shipped, you will receive one Treasure Case for every two Bracelets (subject to availability).
Tomorrowland Brasil is not responsible for any additional import fees charged by each country. If any charges occur, the responsibility for payment lies with the Main Buyer.
If your Bracelet cannot be shipped due to incorrect details provided during the purchase, the delivery fee will not be refunded, and pickup will need to be done at the Bracelet Pick-Up Desk on the day of the Festival. You will not get a Treasure Case.
If you choose to pick up your Bracelet at the event, it can be collected at the Bracelet Pick-Up Desk of the Festival. In this case, the Treasure Case is not included.
Order Tracking
If you requested the shipping of your Treasure Case, shipments started in August for all countries. There is no deadline for the completion of shipments.
Up to 3 delivery attempts will be made; if unsuccessful, the Bracelet will need to be picked up at the Bracelet Pick-Up Desk on the festival day (in this case, the delivery fee will not be refunded).
You can now track your order via the link in the Main Buyer’s Tomorrowland Account. To activate your Bracelet, you will need your own Tomorrowland Account. If you don't have one, create through the link below.
If you are unable to locate your order on the tracking site, it means it is still being processed and has not yet been dispatched for delivery. In this case, wait a few more days and try again.