TOMORROWLAND BRASIL 2024 GENERAL TERMS AND CONDITIONS
Annex 1: Access to the Event
Annex 2: House Rules
Annex 3: DreamVille
These General Terms and Conditions govern the sale and use of Event Products and/or Services and the mutual rights and obligations of the Buyer/Visitor, Organizer and Official Sales Channels thereon. These General Terms and Conditions form an integral part of the agreement that is established following the purchase of the Event and one or more Event Products and/or Services.
Depending on the Event Products and/or Services as well as the Official Sales Channels where the purchase has been made, Specific Terms and Conditions and/or Third-Party Terms and Conditions may additionally apply.
The sale and use of Event Products and/or Services is expressly conditioned on Buyer’s and Visitor’s Acceptance of the Terms and Conditions applicable to the respective Event Products and/or Services. The Buyer who purchases one or more Event Products and/or Services explicitly acknowledges having read, understood and Accepted such Terms and before completing the purchase. By participating in the Event, the Visitors acknowledges the same.
ARTICLE 1. Definitions
1.1. Acceptance: Means the acceptance of the Terms and Conditions applicable to the purchase and use of Event Products and/or Services, with which the Buyer must agree upon the active selection of checkboxes during the purchase procedure of Event Products and/or Services on the Official Sales Channels, or, as applicable, the Visitor agrees with by accessing and staying at the Event.
1.2. Box Office: Means the physical location where the Organizer will set up the Official Box Office during the official ticket sales for the Event. The Box Office will be located in the City of Itu, State of São Paulo, Brazil at Avenida Tiradentes, 2555, Itu/SP, Brazil, CEP 13309-320. The Box Office it will operate from Monday to Friday, from 10:00 a.m. to 6:00 p.m. Information on the address and opening hours of the Box Office will be provided on the website www.tomorrowlandbrasil.com before the start of the worldwide ticket sale for the Event. At the Box Office only Festival Tickets and DreamVille Packages will be available for purchase, until sold out. When buying at the Box Office, the Buyer will receive a voucher and the necessary information and guidance to pick up the Tomorrowland Bracelets.
1.3. Buyer: Means the customer (consumer or legal entity) who purchases Event Products and/or Services, through the Official Sales Channels, as provided herein.
1.4. Cashless Account: The online account the Visitor is required to have if he/she wants to purchase Pearls online. The Visitor can create his/her Cashless Account through his/her Tomorrowland Account. When creating a Cashless Account the Visitor will be required to Accept the Specific Terms and Conditions for Cashless Payments before completing his/her Pearls purchase.
1.5. Delivery Fee: Means the fee to ship the Tomorrowland Bracelet, with or without the Treasure Case, as the case may be following the terms of these General Terms and Conditions. The Delivery Fee will be charged in addition to the price for the purchased Event Products and Services, according to the rates charged by MOBI LOGÍSTICA LTDA, a company enrolled with the CNPJ/MF under No. 08.800.009/0001-99, for Tomorrowland Bracelets delivered within Brazilian territory, and by DHL EXPRESS BRAZIL LTDA, a company enrolled with the CNPJ/MF under No. 58.890.252/0001-13, for Tomorrowland Bracelets delivered outside Brazilian territory.
1.6. DreamVille: The specific area at the Event where Visitors who purchased a DreamVille Package will be able to eat, sleep, and live intensely during the Event. DreamVille offers a range of different Event Products and/or Services offered to Visitors (for example, food stalls, markets, sports and leisure activities, etc.). Access to DreamVille is restricted to Visitors who have purchased a DreamVille Package.
1.7. DreamVille Package: Means the packages sold under the terms established in Annex 3 of these General Terms and Conditions, offering a complete experience of the Event to Visitors. All DreamVille Packages are sold by Organizer and valid for the full three (3) days of the Event. The DreamVille Package also includes access to an exclusive party on October 10, 2024 (“The Gathering”). If you have a DreamVille Package, your Tomorrowland Bracelet will not only grant you access to the Festival but also to DreamVille during the Event days.
1.8. Event: The 2024 edition of the electronic music festival called “Tomorrowland Brasil 2024”, which will take place at Parque Maeda, in the City of Itu, State of São Paulo, from October 10 to 13, 2024, comprising the Festival and DreamVille.
1.9. Event Products and/or Services: Means the various products and/or services related to the Event, purchased by the Buyer through the Official Sales Channels or by the Visitor at the Event, including, without limitation, Festival Tickets, DreamVille Packages, Global Journey Packages, travel packages and Pearls.
1.10. Event Site: Means Parque Maeda, located at Rodovia Deputado Archimedes Lammoglia, Km 18, CEP: 13300-000, in the City of Itu, State of São Paulo.
1.11. Festival: The specific area at the Event where the DJ performances will be held. The Festival lies next to DreamVille and can be accessed by all Visitors during the Event.
1.12. Force Majeure: Any of the following circumstances that make it impossible, impractical, inadvisable, or unsafe for Organizer to hold the Event, DreamVille and/or the Festival or to fulfill any of its obligations assumed in the Terms and Conditions: natural disaster, severe or threatening weather conditions, inevitable accident, fire, strike, or other trade union action, war or threat of war, act of hostility against the State, act of terrorism or threat of terrorism, riot or civil commotion, national emergency, enactment of a law, decree, rule, resolution, regulation, ordinance, administrative or judicial order that makes it impossible, restricts, or impairs the holding of the Event, DreamVille and/or the Festival or the fulfillment of any obligation assumed in the Terms and Conditions, epidemic (including a health epidemic), pandemic (including a health pandemic), interruption or significant delay due to factors beyond the Organizer's control, failure of equipment or technical facilities, significant failure or delay of transportation services, or any other event or circumstance beyond the Organizer's reasonable control, as applicable.
1.13. General Terms and Conditions: Means these Tomorrowland Brasil 2024 General Terms and Conditions, including the annexes.
1.14. Global Journey Package: Means the travel packages offered for sale by Inside Music Land, offering a complete experience to Visitors. The purchase and use of Global Journey Packages is subject to the Specific Terms and Conditions for Global Journey Packages, which will be announced before the Global Journey sales open and will be made available for the Buyer’s Acceptance in the purchase process.
1.15. Half-Price Ticket: Means the benefit of a fifty percent (50%) discount on the standard price of certain Tickets, available to Brazilian beneficiaries who meet the eligibility requirements established by Brazilian legislation, such as low-income young people, students, people over 60, people with disabilities, teachers, and other employees of schools and public services, as specified in item 3.4 of these General Terms and Conditions. The Half-Price Ticket benefit applies only to Day Pass (regular), Day Pass Comfort, Full Madness Pass (regular) and Full Madness Pass Comfort Tickets, excluding any other Event Products and/or Services and any other fees, such as – if applicable to your order - the Delivery Fee, which must all be paid in full. The Half-Price Ticket benefit is not cumulative with the Social Ticket or with other promotions, advantages, joint actions, partnerships, or legal discounts.
1.16. Inside Music Land: Means Inside Viagens e Eventos Ltda., a company enrolled with the CNPJ/MF (National Corporate Taxpayers Register) under number 15.436.110/0001-78, established at Rua José Versolato, 111, sala 715, São Bernardo do Campo, São Paulo, Brazil, official travel agency of the Organizer and responsible for operating the Global Journey Packages.The purchase and use of Global Journey Packages is subject to the Specific Terms and Conditions for Global Journey, which will be be announced before the Global Journey sales open and will be made available for the Buyer’s Acceptance in the purchase process.
1.17. INTI: Means It.Art Tecnologia S.A., a company enrolled with the CNPJ/MF under number 23.823.212/0001-74, established at Alameda dos Maracatins, 1435, conjuntos 1207/1208, Indianópolis, São Paulo, State of São Paulo, an outsourced service provider that operates the online platform for the sale and management of Event Products and/or Services. When using the INTI online platform to purchase Event Products and/or Services, the Buyer must read, understand, and approve the Third-Party Terms and Conditions provided by INTI, without prejudice to the Organizer's Terms and Conditions which shall also apply
1.18. Official Sales Channel: The various methods, platforms or pathways through which the Organizer officially markets the Event Products and/or Services, as previously announced to the public on the Organizer's official communication channels.
1.19. Organizer: Means Magnashow Eventos Ltda., a limited liability company enrolled with the CNPJ/MF under number 71.736.037/0001-20, with headquarters at Rua Madre Maria Basília, 580, CEP: 13.300-003, Itu, State of São Paulo.
1.20. Pearl: Means the Event’s official fictitious currency, which the Visitors can purchase, before or during the Event, and is loaded through the Tomorrowland Bracelet. The purchase and use of Pearls are subject to these General Terms and Conditions and, if made through the Cashless Account, the Specific Terms and Conditions for Cashless Payments, which will be provided at the time of opening the Cashless Account, and must be read, understood, and the Buyers and Visitors must provide their Acceptance.
1.21. Pickup Point: Means the designated delivery location next to the Event Site where Visitors who do not reside in Brazil and have chosen to pick up the Tomorrowland Bracelet at the Event Pickup Point can pick them up in person (proxies or other forms of representation will not be accepted). Tomorrowland Bracelets can be picked up at the Pickup Point, upon presentation of the voucher and Official Document: (i) by the Buyer of the Tickets; (ii) by Visitors - who are not Buyers - who are linked to the Tomorrowland Bracelet. The address and opening hours of the Pickup Point will be informed on the website www.tomorrowlandbrasil.com before the start of the Event. Tomorrowland Bracelets are delivered to the Pickup Point without the Treasure Case.
1.22. Policies: Means the various policies that apply in relation to the Event, including the Privacy Policy (available here) and others. The purchase and/or use of Event Products and/or Services, and the participation in the Event requires the reading, understanding, and Acceptance of the Policies by the Buyers and Visitors.
1.23. Social Ticket: Means the benefit of a forty percent (40%) discount on the total standard price of certain Tickets, granted to Buyers who choose to donate thirty reais (BRL 30.00) to a Brazilian non-profit organization defined by the Organizer ultimately at the moment of sale, at its sole discretion. This discount is applicable only to Day Pass (regular), Day Pass Comfort, Full Madness Pass (regular) and Full Madness Pass Comfort, subject to item 3.5 of these General Terms and Conditions. It is not applicable to DreamVille Packages, Global Journey Packages, travel packages sold by Travel Partners and other Event Products and/or Services nor any other fees, such as – if applicable to your order - the Delivery Fee, which must all be paid in full. The Social Ticket benefit is not cumulative with other benefits, discounts, or promotions, such as, but not limited to, Half-Price Ticket.
1.24. Specific Terms and Conditions: Means the Organizer’s conditions that may apply to the purchase and use of certain Event Products and/or Services, in addition to these General Terms and Conditions, such as, among others, the Specific Terms and Conditions for Cashless Payments and the Specific Terms and Conditions for Global Journey, which will be made available by the Organizer prior to their sale. In the event of a conflict, the Specific Terms and Conditions prevail over these General Terms and Conditions. When applicable to the Event Product and/or Service included in your order, the Buyer and/or Visitor must read, understand, and Accept the Specific Terms and Conditions before completing their purchase and/or enjoying the Event Products and/or Services.
1.25. Terms and Conditions: The set of General Terms and Conditions, Specific Terms and Conditions, Third-Party Terms and Conditions and Policies applicable to the relationship between the Organizer, the Buyer, the Visitor, and third parties within the scope of the Event.
1.26. Third-Party Terms and Conditions: Means the terms and conditions of third parties that may apply to the purchase and/or use of certain Event Products and/or Services, including, without limitation, the terms and conditions of INTI, Inside Music Land, Travel Partners, and the provider of the cashless payment system, as well as any others made available or indicated to the Buyer and/or the Visitor at the time of purchase and/or use of the Event Products and/or Services. In the event of a conflict, the Third-Party Terms and Conditions prevail over these General Terms and Conditions and over the Specific Terms and Conditions. When applicable to the Event Product and/or Service included in your order, the Buyer and/or Visitor must read, understand, and Accept the Third-Party Terms and Conditions before completing their purchase. The Organizer has no participation, interference, or liability with respect to the Third-Party Terms and Conditions.
1.27. Ticket: Means the official ticket that guarantees a Visitor the right to access and participate in the Event (i.e. general admission to the Festival by default and/or – depending on the type of Ticket – DreamVille). Immediately after the purchase through the Official Sales Channels, the Buyer will receive a confirmation e-mail, which will be considered as the official proof of purchase. After customizing his/her purchase, the Buyer will receive a voucher, entitling him/her to receive a Tomorrowland Bracelet granting access to the Event in accordance with the purchased Event Products and/or Services. The Buyer acknowledges and accepts, and shall procure that the Visitors acknowledge and accepts, that the confirmation e-mail nor the voucher are valid as Tickets. Only a Tomorrowland Bracelet are valid as a Ticket, granting Visitors the right to access and stay at the Festival and – depending on the type of Ticket – DreamVille, on the respective days the Ticket pertains to and in accordance with the times, sectors, and categories specified in the voucher. The several types of Tickets and the conditions for receiving or picking up the Tomorrowland Bracelet by the Buyer are described in these General Terms and Conditions.
1.28. Tomorrowland Account: The online account the Buyer is required to have to pre-register for and have access to the sale of Event Products and/or Services with the Organizer. In the Tomorrowland Account one can find his/her personal details and preferences and be kept up to date with all Event information.
1.29. Tomorrowland Bracelet: The personalized bracelet granting access to the Event. The Tomorrowland Bracelet contains information about the purchased Event Products and/or Services. In case the Buyer bought a DreamVille Package, the Tomorrowland Bracelet will not only provide access to the Festival but also to DreamVille. If Comfort Services are purchased, the Tomorrowland Bracelet will also provide access to those respective areas at the Event. If Pearls are purchased, they will be loaded onto the Tomorrowland Bracelet. A Tomorrowland Bracelet is personal and non-transferable and only allows one (1) person to access the Festival (and DreamVille, as applicable), upon presentation of the Visitor’s Valid Official Document, which must have the same data indicated by the Buyer when customizing the Tomorrowland Bracelet.
1.30. Travel Partner: Means the companies officially authorized to sell travel packages related to the Event, expressly listed at https://brazil.tomorrowland.com/en/practical/. Travel Partners may offer travel packages including Tickets (exclusively Day Pass (regular), Day Pass Comfort, Full Madness Pass (regular), Full Madness Pass Comfort, Magnificent Greens and Magnificent Greens 2 People Package) combined with any services and products of their choice, through their own sales channels, in accordance with Brazilian tourism and consumer laws. Travel packages organized and sold by the Travel Partner are the sole responsibility of the Travel Partner, without any interference, participation, or responsibility of the Organizer. The purchase and use of travel packages is subject to the Third-Party Terms and Conditions for travel packages provided by the Travel Partner, without prejudice to the Organizer's Terms and Conditions which shall also apply.
1.31. Treasure Case: Means the customized box containing up to two (2) Tomorrowland Bracelets, which will be delivered to the Buyer, as applicable, in accordance with these General Terms and Conditions.
1.32. Valid Official Document: Official Documents valid to access the Event: (i) for Brazilians: official national identity document with photo (Identity Card (RG) with less than ten years of issue and in good condition), National Driver's License (CNH), passport, professional license, all within the validity period described in the said documents and in good condition; or (ii) for foreigners: passport, in its original form or a copy certified by a Brazilian entity.
1.33. Visitor: Means the individual who uses a Tomorrowland Bracelet validly registered in their name, to access and participate in the Event.
1.34. Waiting List: If one or more types of Tickets are sold out, the Organizer may open a waiting list for those interested in buying Tickets in new batches that may be offered by the Organizer, at its sole discretion. By registering on the Waiting List, the potential Buyer authorizes the Organizer to contact them if the Tickets are available again. Registration on the Waiting List does not guarantee that the Organizer will make new batches available, nor does it guarantee that, if new batches are made available, the registrant will have the opportunity to buy them.
ARTICLE 2. Acceptance of Terms and Conditions
2.1 The Buyer must always read, understand, and Accept these General Terms and Conditions before completing his/her purchase of Event Product(s) and/or Service(s) through the Official Sales Channels. These General Terms and Conditions apply to every purchase and use of Event Product(s) and Service(s), regardless of the Official Sales Channel through which the Buyer made his/her purchase. An updated version of the General Terms and Conditions is always available at www.tomorrowlandbrasil.com or upon request to the Organizer’s customer service in writing to info@tomorrowlandbrasil.com.
2.2 When purchasing Event Products and/or Services online, the Buyer must also read, understand, and approve – as applicable - the Specific Terms and Conditions and/or Third-Party Terms and Conditions of the Event Products and/or Services that the Buyer wishes to purchase. The Specific Terms and Conditions and the Third-Party Terms and Conditions apply in addition to these General Terms and Conditions. In the event of a conflict, the following order will prevail: Third-Party Terms and Conditions, Specific Terms and Conditions, and General Terms and Conditions. The Buyer and Visitor acknowledge and accept that Organizer has no participation, interference, or liability with respect to the Third-Party Terms and Conditions.
2.3 If a Buyer purchases Event Products and/or Services for other Visitors, it is the Buyer's sole responsibility to inform Visitors of the applicable Terms and Conditions, ensuring that Visitors read, understand, and Accept such Terms and Conditions and Policies before accessing and participating in the Event. Nonetheless, when creating a Tomorrowland Account or Cashless Account, or otherwise establishing a direct relationship with the Organizer or third parties, as the case may be, the Visitor will be required to read, understand and Accept the applicable Terms and Conditions and Policies.
2.4 The Organizer will have no obligation to monitor Buyers and Visitors' compliance with these General Terms and Conditions, however, in the event of a violation, the Organizer reserves the right to deny access to or remove the offending Buyer or Visitor from the Festival, and, as applicable, from the DreamVille, without prejudice to other appropriate legal measures.
ATTENTION: The Buyer who purchases a Global Journey Package from Inside Music Land or a travel package from a Travel Partner is purchasing Event products and/or services directly from Inside Music Land or from the applicable Travel Partner, as the case may be. The Buyer and Visitor acknowledge and accept that the Organizer has no interference, participation, or liability towards the products and/or services offered by third parties and the applicable Third Party Terms and Conditions. In other words, the Buyer will enter into a contract directly with Inside Music Land or with the applicable Travel Partner, and will be subject to the Third-Party Terms and Conditions of Inside Music Land or of the respective Travel Partner, without prejudice to the Organizer's Terms and Conditions which shall also apply. It is the sole responsibility of Inside Music Land or the applicable Travel Partner to provide the Buyer with a copy and obtain their Acceptance of the applicable Terms and Conditions prior to the completion of the purchase. The Buyer is required to contact Inside Music Land or the applicable Travel Partner directly for all matters related to the performance of any contract celebrated with them. The Organizer is exempt from any contractual or legal liability to the Buyer and the Visitor in relation to Global Journey Packages or travel packages purchased from Inside Music Land or any Travel Partners, respectively.
ARTICLE 3. Event Products and/or Services: general provisions
3.1 Minimum Age
3.1.1 The minimum age to enter and stay in the Festival and DreamVille is eighteen (18), reached until the date of participation in the Festival. Thus:
• If the Visitor turns 18 on October 10, 2024, they can participate in the Festival and DreamVille normally;
• If the Visitor turns 18 on October 11, 2024, they can only participate in the Festival and DreamVille as of that date;
• If the Visitor turns 18 on October 12, 2024, they can only participate in the Festival and DreamVille as of that date;
• If the Visitor turns 18 on October 13, 2024, they can only participate in the Festival and DreamVille as of that date;
• If the Visitor is not yet 18 years old on October 14, 2024, they will be completely prevented from participating in the Festival and/or DreamVille.
3.1.2 Minors under eighteen (18) years of age are not allowed to enter, even if accompanied by a legal guardian, or even if they are emancipated. Important: to prove the Visitor's age, it will be mandatory to present a Valid Official Document.
3.2 Official Sales Channels
• Organizer (Festival Tickets and DreamVille Packages)
3.2.1 The Organizer will sell Festival Tickets and DreamVille Packages exclusively through the official website www.tomorrowlandbrasil.com and the Box Office. Festival Tickets and DreamVille Packages will not be sold by phone, e-mail, or any other channel. Buyers must be careful when making their purchase to avoid scams from unreliable market agents.
3.2.2 The Organizer will not be liable for Festival Tickets and DreamVille Packages purchased through unofficial sales channels. The Organizer reserves the right to deny access to the Festival and/or DreamVille to people who have Festival Tickets and DreamVille Packages purchased through unofficial sales channels, without the right to compensation or refund by the Organizer.
• Inside Music Land (Global Journey Packages) and Travel Partners (travel packages)
3.2.3 The Global Journey Packages will be sold by Inside Music Land, through the official website www.tomorrowlandbrasil.com, and the travel packages offered by the Travel Partners will be sold through their own sales channels.
• Miscellaneous
3.2.4 Selling Event Products and/or Services or offering Event Products and/or Services to third parties in any other commercial or promotional way, directly or indirectly, is not allowed. In these situations, access to Ticket holders to the Festival and (if applicable) to DreamVille may be denied, without the right to compensation or refund by the Organizer.
3.2.5 The forgery of Tickets, Tomorrowland Bracelets, or any other Event Products and/or Services is a civil and criminal offense, under the applicable law, and the Organizer reserves the right to adopt all appropriate measures, whether administrative, extrajudicial, or judicial, in case of suspicion or proof of such practice.
3.2.6 Tickets, Tomorrowland Bracelets or any other Event Products and/or Services obtained by any other means (i.e., outside the Official Sales Channels), or in any way contrary to or circumventing the procedure indicated in the Terms and Conditions, or the pre-registration link that grants access to the online sale, will not be considered valid by the Organizer, which reserves the right to deny the Buyer and/or Visitor access to the Festival, DreamVille, or the respective Event Products and/or Services, without the right to compensation or refund by the Organizer.
3.3 Purchase of Festival Tickets and DreamVille Packages
3.3.1 The maximum number of Festival Tickets and DreamVille Packages that can be purchased by the same Buyer is six (6). In other words, each Buyer may purchase Festival Tickets or DreamVille Packages for a maximum of six (6) Visitors in total (counting Festival Tickets and DreamVille Packages).
3.3.2 If the Buyer resides in Brazil, they must purchase their Festival Ticket or Dreamville Package online or at the Box Office. If the purchase is made online, the Tomorrowland Bracelets (including the Treasure Case, subject to availability) contained in the order will be sent by MOBI LOGÍSTICA LTDA, a company enrolled with the CNPJ/MF under No. 08.800.009/0001-99, to the address in Brazil informed by the Buyer, upon payment of a Delivery Fee, and it is not possible to purchase online and choose to pick up at the Pickup Point. If the purchase is made at the Box Office, the Tomorrowland Bracelets contained in the order must be picked up by the Buyer at the Pickup Point (without the right to Treasure Case), upon presentation of the voucher received by email by the Buyer, after customizing the purchased Tickets. In this case, no Delivery Fee will be charged.
3.3.3 If the Buyer does not reside in Brazil, they can purchase Festival Tickets and/or DreamVille Packages online or at the Box Office. If the foreign Buyer purchases online, they can choose delivery of the Tomorrowland Bracelets (including the Treasure Case, subject to availability) to the address informed, which will be carried out by DHL EXPRESS BRAZIL LTDA, a company enrolled with the CNPJ/MF under No. 58.890.252/0001-13, upon payment of a Delivery Fee. In this case, if any import or customs duty and/or fee is charged, the payment of such duty must be made by the Buyer. The Organizer has no liability for the payment and/or non-receipt of the Tomorrowland Bracelets or Treasure Case for that reason. Buyers can also choose to pick up the Tomorrowland Bracelets at the Pickup Point (without the Treasure Case). In this case, no Delivery Fee will be charged. Due to security or Force Majeure circumstances, the Organizer may choose not to deliver the Tomorrowland Bracelets and Treasure Cases to certain locations, in which case the Tomorrowland Bracelets must be picked up directly at the Pickup Point (without the Treasure Case).
3.3.4 Before completing the purchase, the Buyer must carefully check the Event Products and/or Services selected, as well as the applicable date, time, sector, category, and benefits. It is the Buyer’s sole responsibility to check the details of their purchase, as well as to provide correct, updated, and complete data during the purchase.
3.3.5 Upon completion of the purchase, the Buyer will receive a purchase confirmation e-mail containing the deadline for the Buyer to enter the data of the Visitors who will be entitled to each of the Tickets included in their order, otherwise, the purchase will be canceled by not doing so within the indicated period. The Buyer will only receive the Ticket voucher after providing the details of each of the Visitors who will be entitled to the Tickets. It is the Buyer’s sole responsibility to provide correct, updated, and complete data for each Visitor within the deadline indicated in the purchase confirmation email so that the Organization can provide the respective Tomorrowland Bracelets. In addition, the Buyer must ensure that the sharing of the Visitors' personal data with the Organizer is in compliance with applicable data protection legislation.
3.3.6 Should the Buyer purchase their Festival Tickets and/or DreamVille Packages online with the Buyer, all Tomorrowland Bracelets and Treasure Cases included in the order will be sent to a single delivery address to be informed by the Buyer upon purchase. The Buyer will receive the Tomorrowland Bracelets of all Visitors included in their order. We advise the Buyer to take all steps necessary to ensure that the Visitors included in their order receive the Tomorrowland Bracelet through the Buyer. In any case, the Organizer has no duty or liability in relation to the proper receipt of the Tomorrowland Bracelets and/or Treasure Cases by the respective Visitors, which is the Buyer’s sole responsibility.
3.3.7 The start of the purchase procedure and the completion thereof are subject to the availability of Tickets and DreamVille Packages and the authorization of the credit card or the issuing bank, according to the payment method selected by the Buyer at the time of purchase. The Buyer must check the stability and speed of their internet connection. The Organizer is not liable for the non-completion of the purchase due to the sellout of the Event Products and/or Services, and/or due to instabilities, failures, slowness, and any other connection problems faced by the Buyer.
3.3.8 The purchase made by the Buyer can only be processed and completed after full payment of the final price of all Tickets and other Products and/or Services included in their order.
3.3.9 Upon completion of the online purchase, the Buyer will receive a confirmation e-mail. This email will indicate the deadline for entering Visitors' data. The Buyer must confirm that all the data submitted are correct so that they can then receive the voucher(s), and, in the event of any disagreement, the Buyer must contact the Organizer at the following e-mail address: info@tomorrowlandbrasil.com
3.3.10 Entrance at the Event is only allowed upon the use of the Tomorrowland Bracelet containing purchase data and personal data of the Visitor, subject to the Festival Policies and the INTI Privacy Policy, as applicable. The Ticket is valid only for the day, time, place, sector, category, and type of Ticket for which it was issued, as contained in the voucher, and is not subject to exchange or return, except in the legally appropriate cases.
ATTENTION: The purchase confirmation e-mail and the voucher that proves the purchase do not grant access to the Festival and/or, as the case may be, to DreamVille. Access to the Festival and/or, as applicable, to DreamVille necessarily requires a Tomorrowland Bracelet. If the Visitor does not have a Tomorrowland Bracelet with their respective personal data and purchase details, the Organizer will be entitled to deny their access to the Event.
3.3.11 To take advantage of DreamVille, a DreamVille Package must be purchased. All DreamVille Packages will be valid for the three (3) days of the Festival. If a DreamVille Package is purchased for a Visitor, either directly by the Visitor or through another Buyer, their Tomorrowland Bracelet will grant their access to DreamVille.
3.3.12 The prices of the Festival Tickets and DreamVille Packages do not include the Delivery Fee charged by INTI and/or the carriers, which will be informed in advance to the Buyer upon purchase. In the event of the purchase of the Social Ticket, the amount of the donation made by the Buyer, which does not constitute or make up the amount of the Ticket, will be detailed and informed in advance to the Buyer at the time of purchase, and is not subject to cooling-off, cancellation, or any form of refund, except for legal provision (cooling-off rule).
3.3.13 All costs incurred in the purchase of Event Products and/or Services will be shown to the Buyer at the time of purchase. There are no costs, expenses, or fees applicable to the Tickets, Products and/or Services selected by the Buyer other than those indicated at the time of purchase, except in cases where there is international delivery (as provided for in item 3.3.3), without prejudice to the charging of additional amounts for additional Products and/or Services that may be purchased by the Buyer or the Visitor later.
3.3.14 The Organizer, public authorities, and/or their authorized third parties reserve the right to check the identity of all Visitors at the entrance to the Festival and/or DreamVille. When requested by a member of the Event security team or public security agent, the Visitor must present the Valid Official Document provided upon registration of Visitors by the Buyer. If the Visitor does not have a Valid Official Document in accordance with the registration details of the respective Tomorrowland Bracelet, or if any legal hypothesis that prevents the Visitor from participating in the Event is found, the Visitor's access and/or stay at the Festival and DreamVille will not be allowed.
3.4 Half-Price Ticket:
3.4.1 Half-Price Tickets will be available only to Brazilian citizens and will be applied in accordance with the legal provisions in force at the time the Tickets are purchased. On the date of publication of these General Terms and Conditions, individuals who fall into the following categories are entitled to the Half-Price Ticket benefit:
(i) Brazilian student: Under the terms of Federal Law No. 12933/13, student is the person who proves student status upon presentation of the Student Identity Card (Carteira de Identidade Estudantil - CIE), according to a single nationally standardized model with digital certification, or student document in a national standard, issued by the National Association of Graduate Students (Associação Nacional dos Estudantes de Pós-Graduação - ANPG), National Student Union (União Nacional dos Estudantes - UNE), Brazilian Union of High School Students (União Brasileira dos Estudantes do Ensino Médio - UBES), State and Municipal Entities, Central Student Directories (Diretórios Centrais dos Estudantes - DCE), High School and Higher Education Academic Centers and Directories, or other educational entities and associations that represent students, including full name, date of birth, recent photo, name of the educational institution, level of education, and effective expiration date.
Attention: bank-issued invoices, enrollment statements, screenshots of websites of educational institutions and other similar documents are appropriate to prove student status.
(ii) Elderly (persons aged 60 years or older): According to Federal Law No. 10741/2003 (Elderly Statute), a person who proves to be sixty (60) years old or older on the date of participation in the Event, upon presentation of an official document with photo issued by a public agency and valid throughout the Brazilian territory.
(iii) Disabled person and their companion, when necessary: In accordance with Federal Law No. 12933/13, disabled is the person who presents the Continuing Social Assistance Benefit card for people with disabilities, or a document issued by the Brazilian National Social Security Institute - INSS that proves retirement in accordance with the criteria established in Supplementary Law No. 142, dated May 8, 2013, accompanied by an identity document with photo issued by a public agency and valid throughout the Brazilian territory. When the disabled person requires a companion, the benefit will be granted to one (1) companion upon presentation of a declaration of need for a companion and identity document with a photo issued by a public agency and valid throughout the Brazilian territory.
(iv) Professionals from state and municipal public schools in the State of São Paulo (principals, pedagogical coordinators, supervisors, and holders of auxiliary positions): Under State Law No. 15298/14, they are those who prove to perform any of these functions upon presentation of a professional license or payroll accompanied by an identity document with photo, issued by a public agency and valid throughout the Brazilian territory.
(v) Public school teachers of the State of São Paulo: Under the terms of State Law No. 14729/12, they are those who prove that they perform the said function upon presentation of the professional license issued by the Education Department of the State of São Paulo (Secretaria de Educação do Estado de São Paulo) or paycheck accompanied by an identity document with photo issued by a public agency and valid throughout the Brazilian territory.
(vi) Low-income young people aged 18 to 29 (enrolled in the Federal Government's Unified Register for Social Programs and with a monthly family income of up to 2 minimum wages): According to Federal Law No. 12933/13, they are those who present proof of registration in the Federal Government's Unified Register for Social Programs validly issued by the government and a document with photo issued by a public agency and valid throughout the Brazilian territory.
3.4.2 If the document presented to prove the Visitor's Half Price Ticket entitlement (i) does not have a photo, a Valid Official Document must also be presented, and/or (ii) in the case of students, has no expiration date, a document must also be presented to prove enrollment or attendance in the current semester (example: proof of payment for the last monthly fee paid).
3.4.3 The discount shall be applied exclusively to the Ticket price, meaning that, for Day Pass Comfort and Full Madness Pass Comfort, which comprise a regular Ticket to the Event in addition to access to certain services, facilities and other Event Products and/or Services, the discount will be calculated exclusively on the value of the Ticket, excluding the additional price paid for accessing the services, facilities and Event Products and/or Services in question.
3.5 Social Ticket:
3.5.1 When selecting the Social Ticket benefit, the Buyer's donation to the beneficiary entity chosen by the Organizer will be transferred to the entity using the same payment method. The beneficiary entity will be disclosed to the Buyer prior to the selection of the option to purchase the Social Ticket.
3.5.2 The amount of the donation and the discount applied to the Ticket price will be detailed prior to the completion of the purchase by the Buyer, and proof of the donation will also be presented separately after the purchase is completed.
3.5.3 The discount shall be applied exclusively to the Ticket price, meaning that, for Day Pass Comfort and Full Madness Pass Comfort, which comprise a regular Ticket to the Event in addition to access to certain services, facilities and other Event Products and/or Services, the discount will be calculated exclusively on the value of the Ticket, excluding the additional price paid for accessing the services, facilities and Event Products and/or Services in question.
3.6 Types of Tickets:
3.6.1 The following types of tickets grant access to the Festival:
(i) Full Madness Pass (regular): The Full Madness Pass (regular) is a Ticket category valid for all three (3) days of the Festival, entitling the Visitor to a single, personal, and non-transferable Tomorrowland Bracelet, to be used by the same Visitor on all days of the Festival;
(ii) Full Madness Pass Comfort: The Full Madness Pass Comfort comprises a Full Madness Pass (regular), in addition to access, during all three (3) days of the Festival, to all exclusive Comfort (VIP) service areas, which are separated from the main track areas, and which have a special view of the Mainstage (main stage) and CORE, exclusive bars where the Visitor can buy food and beverage (with an additional charge for the food and beverage purchased) and exclusive bathrooms;
(iii) Day Pass (regular): The Day Pass (regular) is a Ticket category valid for one (1) specific day of the Festival, whether Friday, Saturday, or Sunday, depending on the Ticket purchased by the Buyer at the time of purchase. The Day Passes available are:
• Magical Friday (October 11, 2024);
• Incredible Saturday (October 12, 2024); and
• Glorious Sunday (October 13, 2024).
(iv) Day Pass Comfort: The Day Pass Comfort comprises a Day Pass (regular), in addition to access, during the day(s) for which the Day Pass(es) was(were) acquired, to all exclusive Comfort (VIP) service areas, which are separated from the main track areas, and which have a special view of the Mainstage (main stage) and CORE, exclusive bars where the Visitor can buy food and beverage (with an additional charge for the food and beverage purchased) and exclusive bathrooms.
3.6.2 None of the Tickets listed in item 3.6.1 grant access to DreamVille. The DreamVille experience is offered exclusively to Visitors who hold a DreamVille Package in their name (subject to the terms and conditions set out in Annex 3).
3.6.3 After completing the purchase, it will not be possible to change the type of Ticket or the date of participation in the Festival.
3.7 Tomorrowland Account, Pre-Registration, and Pre-Sale:
General Rules:
3.7.1 Unless otherwise specified by the Organizer, only Buyers and Visitors who have a Tomorrowland Account may purchase Event Products and/or Services and access the Festival and/or DreamVille, which account must be created at www.tomorrowland.com.
3.7.2 When creating a Tomorrowland Account, and/or purchasing Event Products and/or Services, the Buyer and/or Visitor will be required to read and Accept the applicable Terms and Conditions . By creating a Tomorrowland Account, purchasing Event Products and/or Services, and/or participating in the Event, the Buyer and Visitors Accept that their data may be used, shared, and/or otherwise processed in accordance with the Privacy Policy and other Policies of the Organizer.
3.7.3 The Organizer reserves the right to cancel a purchase for technical reasons (for example, if the Tickets are sold out or the benefit tickets are exceeded), and the purchase price is refunded, without the right to compensation.
• Pre-Registration:
3.7.4 It will only be possible to pre-register for the purchase of Tickets or any other Event Products and/or Services through a Tomorrowland Account. The Organizer will inform Tomorrowland Account holders of the start of pre-registration through the Tomorrowland Account and the contact details provided during the creation of the Tomorrowland Account. Automatic pre-registers will not be allowed.
3.7.5 Once the official sale of the Event Products and/or Services begins, the Tomorrowland Account holder will be able to access the Official Sales Channel through a link available on the Tomorrowland Account. The Organizer will operate a queuing system so that, to the extent technically possible, a service order is established so that each potential Buyer has access to the online box office. Only one place in the queue will be allowed for each Tomorrowland Account.
3.7.5.1 The Organizer does not guarantee that the queuing system will be flawless or accurate, that all Tomorrowland Account holders will have access to the online box office, and/or that all Tomorrowland Account holders who have access to the online box office will be able to purchase Event Products and/or Services.
3.7.6 The Organizer reserves the right to limit the time to complete the purchase and/or stay of a potential Buyer at the online box office, in order to allow the purchase of Tickets by more potential Buyers. If the purchase is not completed within this period, which will be indicated during the potential Buyer's stay at the online box office, the potential Buyer will be automatically removed from the online box office and will return to the end of the waiting queue.
3.7.7 The Event Products and/or Services purchased cannot be exchanged for another type of Event Product or Service, even if they have the same value (for example: Tickets cannot be exchanged for DreamVille Packages, an Incredible Saturday Day Pass cannot be exchanged for a Magical Friday Day Pass, etc.).
• First Twenty Pre-Registrations and Pre-Sale:
3.7.8 To promote diversity at the Event, the first twenty (20) people pre-registered of each nationality will receive a link to purchase Tickets and/or DreamVille Packages during the online pre-sale organized by the Organizer. The nationality will be registered by the persons themselves in the settings of their Tomorrowland Account.
3.7.9 If the nationality registered during pre-registration does not match the nationality informed during the purchase, or if the nationality informed during the purchase does not match the nationality proven at the entrance to the Event by means of a Valid Official Document, this discrepancy may be considered fraudulent. In this case, the Organizer reserves the right to cancel the Buyer's order, without refund or compensation, and to prevent the Visitor from entering the Event.
3.7.10 The Organizer reserves the right to organize multiple pre-sales and define the maximum value and quantities of Tickets and DreamVille Packages for each pre-sale. In this case, if there are Specific Terms and Conditions for that particular pre-sale, they will be published on www.tomorrowlandbrasil.com so that the Buyer can make an informed purchase.
3.8 Tomorrowland Bracelet
• Customization
3.8.1 Unless otherwise informed by the Organizer, the Buyer must customize all Tomorrowland Bracelets included in their order, with the indication of the data of the respective Visitors, within the deadline indicated in the purchase confirmation email.
3.8.2 If the Buyer purchases the Tickets online, the customization must be carried out through the INTI platform. If the Buyer buys the Tickets at the Box Office, the customization must be carried out at the Box Office.
3.8.3 To carry out the customization, the Buyer must fill in and/or provide, as the case may be, the name, email address, telephone number, and identity document number of each Visitor included in their order.
ATTENTION: Upon completion of the purchase, the customization details of the Tomorrowland Bracelet may be changed by the Buyer only once. For online purchases, the change request must be made through the user area on the INTI platform. For purchases made at the Box Office, the change request must be made at the Box Office. In both cases, the change request must be made by 31 de julho de 2024. After that date, the Buyer must contact info@tomorrowlandbrasil.com. Considering the production and delivery times of the Tomorrowland Bracelets, the Organizer and INTI cannot guarantee that they will be able to process and fulfill any change requests made after 31 de julho de 2024. Except upon formal confirmation from the Organizer, if the Buyer requests a change after 31 de julho de 2024, the Tomorrowland Bracelets included in their order will be customized with the data provided by that date. If the Buyer does not customize the Tomorrowland Bracelets included in their order by 31 de julho de 2024, the Organizer reserves the right to cancel the order, refunding the amount paid, without any compensation being due.
ATTENTION: Tomorrowland Bracelets must also be picked up at the Pickup Point, without the Treasure Case, from those who (i) indicated a delivery address in Brazil or abroad and the delivery could not be carried out due to the Buyer's fault (e.g. indication of a non-existent address, absence of a recipient able to receive the items, etc.) and (ii) indicated a delivery address abroad and delivery could not be made due to non-payment of applicable taxes and/or duties.
3.8.4 If the Buyer purchases Event Products and/or Services for other Visitors, it will be their sole responsibility to obtain, to the extent required by law, the consent of the respective Visitors to share their information and personal data with the Organizer and/or with INTI for the purpose of customizing the Tomorrowland Bracelet, as well as other purposes provided for in the Organizer's Privacy Policy.
3.8.5 After the Buyer purchases and customizes the Tomorrowland Bracelets included in their order, each Visitor included in the order will be invited, through the email address provided by the Buyer, to create a Tomorrowland Account, if they do not have one yet. The purchase of Event Products and/or Services is only possible if the Visitor has a Tomorrowland Account.
• Receipt and Pickup
3.8.6 The rules for receiving or picking up Tomorrowland Bracelets are set out in Clauses 3.3.2 and 3.3.3 and 3.3.5 of these General Terms and Conditions.
· Treasure Case
3.8.7 Except as otherwise provided in these General Terms and Conditions, all online Festival Tickets, DreamVille Packages and Global Journey Packages purchases for which the Buyer requests delivery to the address indicated at the time of purchase will have the Tomorrowland Bracelets shipped in a Treasure Case, ONE Treasure Case for every two (2) Tickets and all Tickets from the same purchase will be delivered to a single address indicated by the Buyer. Thus, for example, if the Buyer buys 3 Tickets, only TWO Treasure Cases will be sent; if 4 Tickets are purchased, TWO Treasure Cases will be sent as well as each Treasure Case holds two (2) Tomorrowland Bracelets.
3.8.8 All Tomorrowland Bracelets picked up at the Pickup Point in accordance with these General Terms and Conditions will not include a Treasure Case.
• Admission to the Festival / DreamVille and identity check
3.8.9 Only a legitimate and customized Tomorrowland Bracelet can grant the Visitor access to the Festival and/or DreamVille. To be admitted to the Festival and/or DreamVille, the Visitor must always be wearing a valid Tomorrowland Bracelet registered in their name and comply with the provisions of these General Terms and Conditions, including the annexes.
3.8.10 All Tomorrowland Bracelets will be scanned and validated upon entering the Festival and/or DreamVille.
3.8.11 The Organizer reserves the right to check (or assign designated representatives to check) the identity of any Visitor who wishes to enter the Festival or DreamVille. If any Visitor does not present a Valid Official Document, or if the name registered on the Tomorrowland Bracelet does not match the one in the Official Valid Document presented by the Visitor, such Visitor will be denied access to the Festival and/or DreamVille. The name and other data contained in the Valid Official Document must be the same as those on the Tomorrowland Bracelet.
3.8.11.1 It will be the responsibility of the Buyer and, as applicable, of the Visitor to provide correct, accurate, true, updated, and legitimate information, documents, and personal data when purchasing Event Products and/or Services, customizing the Tomorrowland Bracelets and accessing the Event. The provision of information, documents, or personal data in an inaccurate, untrue, incorrect, outdated, or fraudulent manner entitles the Organizer to adopt the applicable civil and criminal measures against the responsible Buyer and/or Visitor, without prejudice to the Organizer's right to cancel the purchase order and/or deny access to the Festival or DreamVille, without any right to refund or compensation. Additionally, the Visitor is aware and agrees that the Organizer may (i) collect and process their personal data, including sensitive data, such as biometric data, to make the procedure for accessing the Event more efficient and secure, and (ii) share their personal data, either sensitive or not, with public authorities to check the existence of pending legal issues, which will prevent the Visitor's access to the Event, without the right to refund or compensation, and without prejudice to the adoption of appropriate measures by the competent authorities.
3.8.12 For security reasons, Visitors who have a Tomorrowland Bracelet with access to DreamVille may enter (i) the Festival, up to one (1) hour before the Festival's closing time, and (ii) DreamVille, by 11:59 p.m. on October 13, 2024.
• Other Services
3.8.13 In addition to granting access to the Festival, and, as the case may be, to DreamVille, the Tomorrowland Bracelet can be used by the Visitor to purchase and load Pearls, allowing them to pay for goods and services (for example, food and drinks) at the Festival and DreamVille. Pearls may be loaded onto the Tomorrowland Bracelet by the Visitor upon purchase in person, at the Event cashiers, or online, through the Cashless Account, in accordance with the Specific Terms and Conditions for Cashless Payments.
3.8.14 The Visitor must scan their Tomorrowland Bracelet to access the Festival, the DreamVille, and/or exclusive areas to which the respective Tomorrowland Bracelet grants access, as well as to load and use the purchased Pearls.
• Loss or Theft of the Tomorrowland Bracelet
3.8.15 The Buyer and/or Visitor is the sole responsible for the Tomorrowland Bracelets included in their order upon receipt or pick up.
3.8.16 If, for any reason beyond the reasonable control of the Organizer, the Treasure Case and/or the Tomorrowland Bracelet cannot be delivered to the indicated address (including, without limitation, due to errors in the registration data provided by the Buyer during the purchase or customization process, or because the postal package containing the Treasure Case and the Tomorrowland Bracelet could not be delivered by postal services to the indicated address), the Buyer must contact the Organizer (by email to info@tomorrowlandbrasil.com) so that the Organizer can arrange for the Buyer to pick up the Tomorrowland Bracelets at the Pickup Point. Only Buyers who have a valid voucher proving their purchase and the respective identification (with a Valid Official Document) will be able to pick up the customized Tomorrowland Bracelets included in the order.
3.8.17 The Organizer will not be liable for the loss or theft of the Tomorrowland Bracelets after their delivery or pickup, and the Organizer is not required to provide the Buyer or Visitor with a new Treasure Case and/or Tomorrowland Bracelet, nor to refund or compensate them.
3.8.18 Upon completion of the purchase and the receipt or pickup of the Tomorrowland Bracelets, the Tomorrowland Bracelets are the sole property and responsibility of the Buyer, including in the event of robbery, theft, or any damage that invalidates or makes their validation impossible when accessing the Festival and DreamVille, as applicable. In all these cases, there will be no refund or replacement of the Tomorrowland Bracelet, either to the Buyer or to the Visitor.
ARTICLE 4. Right to Cancel
4.1 If the Buyer purchases Event Products and/or Services online with the Organizer, the cancellation period of the purchase will be of seven (7) consecutive days from the date of purchase, provided that the Buyer exercises his right to cancel, at most, up to two (2) business days before the first day of the Event covered by the Tomorrowland Bracelet, through the “cancel button” in the user area on the INTI platform or by writing to info@tomorrowlandbrasil.com.
4.2 In case the right to cancel is exercised during this period, under the terms above, the Buyer will be entitled to a full refund of the price that the Buyer paid for the Ticket, including any fees. The amount of donations made through the purchase of a Social Ticket will not be refunded. If the Buyer has already received the Tomorrowland Bracelet and/or the Treasure Case, the refund will be conditioned on their return, unused and in perfect condition, according to guidelines to be provided by the Organizer.
4.3 If the purchase is made with a credit card, the Buyer will receive the refund in accordance with the conditions imposed by the credit card issuer or bank and their refund can only be credited to the next or subsequent invoice, according to the invoice closing date.
4.4 If the Buyer made their purchase via PIX (Brazilian instant payment method), they will receive their refund by deposit into a checking account within 7 business days counting from the request and delivery of the documents/data necessary for the procedure.
4.5 THE ONLY HYPOTHESIS OF CANCELLATION AND REIMBURSEMENT OF THE AMOUNTS PAID FOR TICKETS AND ANY EVENT PRODUCTS AND/OR SERVICES IS THE EXERCISE OF THE RIGHT TO CANCEL PROVIDED FOR IN THIS CLAUSE. FOR THE SAKE OF CLARITY, NO OTHER CIRCUMSTANCE, INCLUDING PARTIAL CHANGES TO THE FESTIVAL SCHEDULE OR LINE-UP OR PARTIAL OR TOTAL CANCELLATION OF THE EVENT, ENTITLES THE BUYER TO FULL OR PARTIAL CANCELLATION AND REFUND OF THE AMOUNTS PAID FOR TICKETS AND ANY EVENT PRODUCTS AND/OR SERVICES, NOR DOES IT AUTHORIZE THE EXCHANGE OF A TICKET FROM ONE DAY OF THE EVENT TO ANOTHER.
ATTENTION: For purchases of travel packages made with Travel Partners and Global Journey Packages made with Inside Music Land, the cancellation and refund policy will be governed by the Organizer’s Policies exclusively in relation to the Event Products and/or Services, being exclusively governed by their respective Third-Party Terms and Conditions in relation to any other products and or/services contained in such packages.
ARTICLE 5. Data Provision and Privacy
5.1 The online sale of Event Products and/or Services involves the provision of personal and banking data, and is carried out in a secure and confidential virtual environment managed by INTI. However, considering that no security system is infallible, it is not possible to guarantee that such security measures are error-free or that they are not subject to interference from third parties (hackers, among others). Organizer is exempt from any liability for possible damage and/or losses resulting from failures, viruses, or invasions involving the Organizer's or INTI's database, except in cases in which the Organizer has contributed with intent or gross negligence.
5.2 When purchasing and/or using Event Products and/or Services, personal data will be processed in accordance with the Organizer's Privacy Policy. In cases in which personal data are also processed by third parties, including, among others, INTI, they will be processed in accordance with the privacy policy of said third party, which will be previously made available to Buyer and/or Visitor and must be read, understood, and Accepted.
5.3 When purchasing travel packages through a Travel Partner or a Global Journey Package through Inside Music Land, Buyer and Visitors will be subject to their respective privacy policies. Organizer has no interference, control, or responsibility over the personal data shared with Inside Music Land or another Travel Partner and for how it is processed. It is Buyer and Visitor responsibility to carefully consult and know the privacy policies of such third parties before accepting them.
ARTICLE 6 Image Rights
6.1 Upon entering the Event, Visitor acknowledges and Accepts that they may have their image captured through photographs, footage, recordings, as well as any other image, voice, and/or name recorded (“Images”), and expressly authorizes that these Images be recorded, stored, disseminated, used, and explored freely by Organizer or by third parties of their choice, as best suits them. This includes, among others, any film, photograph, audio, and/or audiovisual transmission or recording.
6.2 THEREFORE, BY PURCHASING A TICKET AND ATTENDING THE EVENT, BUYER AND VISITOR UNIVERSALLY, IRREVOCABLY, AND IRREVERSIBLY AGREE, AUTHORIZE, AND GRANT ORGANIZER, ITS AFFILIATES, AND/OR THIRD PARTIES AUTHORIZED BY ORGANIZER, FOR AN INDEFINITE PERIOD, THE RIGHT TO FREE USE AND EXPLOITATION OF THEIR IMAGE, IN WHOLE OR IN PART, WITHOUT LIMITATION, AS WELL AS WITHOUT THE PAYMENT OF ANY REMUNERATION, INDEMNITY, OR COMPENSATION IN ANY WAY, EXPRESSLY RECOGNIZING THAT SUCH CAPTURE, USE, AND EXPLOITATION OF THEIR IMAGE WILL NOT CHARACTERIZE, IN ANY WAY, MISUSE OF THEIR IMAGE OR ANY OTHER VIOLATION OF RIGHTS. ORGANIZER, AS THE SOLE AND EXCLUSIVE HOLDER OF THE RIGHTS TO THE IMAGES CAPTURED DURING THE EVENT, MAY, AT ITS SOLE DISCRETION, FREELY DISPOSE OF SAID IMAGES, TOGETHER OR SEPARATELY, AND MAY, FOR EXAMPLE, FIX THE IMAGES ON ANY TYPE OF MEDIUM, FOR SUBSEQUENT PUBLICATION, TRANSMISSION, RETRANSMISSION, REPRODUCTION, EXHIBITION, BROADCASTING, DISTRIBUTION, OR DISSEMINATION, IN AN UNLIMITED NUMBER OF TIMES, BY ANY MEANS OF SIGNAL, AND IN ANY KIND OF MEDIA, CURRENT OR FUTURE, PRINTED OR DIGITAL, WORLDWIDE, INCLUDING, AMONG OTHERS, TV, VOD, CINEMA, RADIO, INTERNET, STREAMING, SOCIAL MEDIA, ADVERTISING, OR ANY OTHER MEANS OF COMMUNICATION, DVD AND HOME-VIDEO PRODUCTION, FOR USE IN EVENTS, ADVERTISEMENTS, ADVERTISING MATERIALS, PROMOTIONAL MATERIALS, MARKETING, PROMOTION, EXHIBITION, ADVERTISING, SPONSORSHIP, CONTENT, AND PUBLICATIONS ON SOCIAL MEDIA, WEBSITE, AFTER MOVIE, INSTITUTIONAL MATERIALS, AND/OR ANY OTHER FORM OF DISSEMINATION OR PROMOTION OF THE EVENT.
6.3 Visitor acknowledges that Organizer, its affiliates, or third parties authorized by them may edit, transfer, delete, and make any other changes to the materials on which the Visitor's Image is attached, including, among others, recordings, footage, photographs, phonograms, and texts, at their sole discretion, and Visitor will not have the right to inspect or approve such materials. Yet, nothing provided for herein requires Organizer to use any of the rights granted above, which will be done at its sole discretion.
6.4 WITHOUT PREJUDICE TO OTHER FORMS OF EXPLOITATION, ORGANIZER MAY ALSO USE THE PHOTOS, FOOTAGE, AND RECORDINGS (INCLUDING THOSE CAPTURED USING EQUIPMENT EQUIPPED WITH FACIAL RECOGNITION TECHNOLOGY) TO ENSURE THE SAFETY OF THE EVENT, PROVIDING THEM TO THE COMPETENT AUTHORITIES FOR THE PURPOSE OF INVESTIGATING ILLEGAL ACTIVITIES AND AS A MEANS OF IDENTIFYING, TRACKING, AND FACILITATING THE APPLICATION OF APPROPRIATE MEASURES AGAINST THOSE IN CHARGE.
ARTICLE 7. Responsibility
7.1 Buyer and Visitor Responsibility
• Non-compliance with the Terms and Conditions and Policies
7.1.1 Those who fail to comply with the Terms and Conditions and Policies will be immediately barred from entering or removed from the Event. No refund or compensation will be due by the Organizer unless otherwise expressly agreed herein.
7.1.2 Additionally, the Organizer reserves the right to refuse the entry of Visitors who violate the Terms and Conditions and Policies in future editions of the Event and/or other events organized by the Organizer and its affiliates, depending on the nature of the violation (for example, if Visitor sells drugs or commits acts of discrimination or violence at the Event).
7.1.3 The Organizer reserves the right to take appropriate administrative, court, or out-of-court, civil or criminal, measures against any holder, seller, or creator of counterfeit Tomorrowland Tickets or Bracelets, or anyone who does not comply with the Terms and Conditions and Policies.
7.2 Responsibility of the Organizer
• Limitation of Liability
7.2.1 THE ORGANIZER WILL ONLY BE RESPONSIBLE FOR PROVEN DIRECT DAMAGE EXCLUSIVELY RESULTING FROM MISCONDUCT, RECKLESSNESS, OR GROSS NEGLIGENCE COMMITTED DIRECTLY BY THE ORGANIZER. THE ORGANIZER WILL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE FOR (I) DAMAGE CAUSED BY ACTS OF GOD OR FORCE MAJEURE, (II) INDIRECT DAMAGE, PAIN AND SUFFERING, IMAGE DAMAGE, LOSS OF PROFIT, LOSS OF REVENUE, OR LOSS OF OPPORTUNITY, (III) DAMAGE CAUSED BY MISCONDUCT, RECKLESSNESS, OR GROSS NEGLIGENCE OF THE INJURED PARTY, OR (IV) DAMAGE AND LOSSES CAUSED BY INTI, INSIDE MUSIC LAND, TRAVEL PARTNERS, OR ANY THIRD PARTY.
7.2.2 UNLESS EXPRESSLY AGREED OTHERWISE, THE ORGANIZER IS NOT RESPONSIBLE FOR DAMAGE, THEFT, OR ACCIDENTS INVOLVING VEHICLES OR PEOPLE AT THE FESTIVAL, DREAMVILLE, OR THE EVENT OFFICIAL PARKING LOTS.
ARTICLE 8. Rights reserved to the Organizer
8.1 For security reasons, in the event of Force Majeure, the Organizer reserves the right to:
• Inspect any vehicle parked in the Event official parking lots at any time;
• Interrupt or stop the Festival and/or DreamVille experiences;
• Temporarily keep Visitors in the event space after the event ends;
• Completely or partially evacuate the Festival and/or DreamVille;
• Deny anyone access to the Festival and/or DreamVille, regardless of whether they have a valid Ticket;
• Change the schedule or time of the Event;
• Make changes to parking spaces, schedules, musical attractions, and/or any other Event content, Products and/or Services.
ARTICLE 9. Applicable Law and Jurisdiction
9.1 These General Terms and Conditions are governed exclusively by Brazilian law, to the exclusion of the rules of private international law.
9.2 All disputes will be decided by the competent Court of the Judicial District of Itu, State of São Paulo, or by the Court of the Judicial District of plaintiff domicile, to the exclusion of any other Court, however privileged it may be.
ARTICLE 10. General Provisions
10.1 If any provision of these General Terms and Conditions, or any part thereof, is declared invalid, illegal, void, or unenforceable, the remaining provisions of these General Terms and Conditions will remain in full force and effect, to the fullest extent possible, and such provision will be automatically replaced by a valid provision that is as close as possible to the original wording.
10.2 Any concession or tolerance, by the Organizer, concerning the violation of any obligation related to these General Terms and Conditions will be considered mere liberality and will not result in novation, usable precedent, tacit amendment to its terms, waiver of rights, or acquired right.
10.3 BY ACCEPTING THESE GENERAL TERMS AND CONDITIONS, BUYER AND VISITOR REPRESENT THAT THEY HAVE LEGAL CAPACITY AND ACKNOWLEDGE IN AN EXPRESS AND UNEQUIVOCAL WAY THAT THEY HAVE READ, UNDERSTOOD, AND FULLY ACCEPTED THESE GENERAL TERMS AND CONDITIONS.
Annex 1: Access to the Event
1. Festival hours
1.1. The Festival hours are as follows (subject to change):
• October 11, 2024: from 1:00 pm to 1:00 am
• October 12, 2024: from 1:00 pm to 1:00 am
• October 13, 2024: from 1:00 pm to 1:00 am
1.2. The artists' line-up determines the number of stages that will be operating and the hours of each stage. Outside the opening hours of a stage, the stage area will not be accessible to the public.
1.3. With a validated Tomorrowland Bracelet, the Visitor can – on the Festival day(s) for which the Ticket is bought and limited thereto - check in at the Festival, until 8:59 pm; after 9:00 pm, it will no longer be possible to enter the Festival.
1.4. The Organizer reserves the right to refuse Festival admission to Visitors who arrive after 9:00 pm, even if the Visitor has a valid Ticket.
1.5. DreamVille hours:
• DreamVille will open on October 10, 2024.
• Check-in time: October 10, 2024, starting at 11 am
• Friday, October 11, 2024, 24h
• Saturday, October 12, 2024, 24h
• Sunday, October 13, 2024, until midnight.
• Check-in on Monday, October 14, 2024, is not possible.
1.5.1. Check-out is possible until Monday, October 14, 2024, 12 pm. All Visitors must leave DreamVille by 12 pm on Monday. No exception will be made.
1.5.2. Only Visitors in possession of a Tomorrowland Bracelet with access rights to DreamVille will be able to access the area.
2. Event Schedule
2.1. The Organizer may, for compelling reasons (for example, Force Majeure, weather conditions, security conditions, artist cancellations), change, modify or cancel the Event's schedule and/or close the Festival stages. In this case, the purchased Event Product and/or Service will not be cancelled, refunded or exchanged (in whole or in part).
Annex 2: House Rules
The Event aims to be a safe place where everyone feels welcome and comfortable, where no one experiences discrimination or harassment. We wish that everyone, regardless of gender, orientation, culture, religion, ethnicity, or disability, can be themselves, feel safe, and be treated with respect at the Event. To achieve this, we expect all Visitors to behave responsibly, and the following House Rules apply to all Visitors of the Event. Always strive to be the best version of yourself!
The House Rules are an integral part of the General Terms and Conditions and are also posted at the entrance to the Event.
The House Rules are always implemented in accordance with the rules and regulations in force at the Festival and DreamVille.
Tickets and Bracelets
· The Organizer and/or third parties authorized by them reserve the right to verify the identity of the Visitor when verifying the Ticket and/or scanning the Tomorrowland Bracelet, including through the use of facial recognition technology. If the Visitor do not present a Valid Official Document, security is authorized to refuse Visitor access to the Festival and/or DreamVille. If it is found that a Visitor presented a false identity card or that of another person, this will be considered a crime of misrepresentation on a document and/or forgery and their entry to the Festival will be refused, without prejudice to the adoption of applicable civil and criminal measures;
· Tickets and Tomorrowland Bracelets cannot be used for commercial or promotional purposes without the prior authorization of the Organizer, who reserves the right to cancel Tickets and Tomorrowland Bracelets in such cases, without any refund and/or compensation;
· Tickets and Tomorrowland Bracelets cannot be resold. The Organizer does not guarantee the right to enter the Event to those who have purchased Tickets and Tomorrowland Bracelets from third parties. The Organizer also reserves the right to cancel Tickets and Tomorrowland Bracelets if verified that the Tickets have been resold despite this prohibition. The costs resulting from such cancellation may be charged to Buyer;
· The counterfeiting of Tickets, vouchers, and/or Tomorrowland Bracelets will be reported to the competent authorities and the person in charge may be investigated and prosecuted;
· Visitors will not be able to enter areas to which their Tomorrowland Bracelet does not grant access (for example, DreamVille, Comfort area, press areas, backstage, 'front of house'/driving zone, stages, etc.).
Access Control
· The minimum age to access the Festival and DreamVille is 18. Minors are not allowed to enter the Festival and DreamVille, even if accompanied by a legal guardian, or even if they are emancipated;
· For your safety, the Event will have an extensive security team and an event control center structure;
· An extensive monitoring network will be deployed with security cameras to monitor public actions, which may include cameras with facial recognition technology;
· Access control is based on applicable legislation, and the entry of weapons and dangerous objects that may have a negative impact on the smooth running of the Festival or DreamVille or jeopardize the safety of Visitors is prohibited.
· Entry to the Festival and/or DreamVille may be refused and/or Visitors may be removed from the Festival and/or DreamVille (without the right to refund or compensation) if, in the opinion of the Organizer or its representatives, a Visitor is or can be reasonably considered a danger to themselves and/or to other Visitors, including, for example, if Visitor:
· Is under the influence of alcohol or drugs;
· Is in possession of drugs or trading drugs;
· Had their entry previously refused to other events organized by the Organizer or other authorities;
· Shows behavior or wears clothing, accessories, or items clearly intended to disturb peace, provoke or incite violence, hatred, anger, xenophobia, racism, etc.;
· Endangers the lives of other Visitors;
· Harasses other Visitors, making them feel at risk;
· Is in possession of prohibited items, under this instrument and the law;
· Refuses to be searched by authorized security personnel;
· Refuses or fails to comply with the Terms and Conditions and Policies;
· Is a fugitive from justice.
Women Safety = No Sexual Harassment or Violence
• The Event does not tolerate any form of threat, harassment, sexual violence, or discrimination of any kind.
• According to Brazilian laws, committing sexual harassment is a crime and the Organizer or security team may refer anyone involved in such actions to the competent law enforcement authorities.
• Women who feel in danger at any time at the Festival or DreamVille may contact Event security personnel or go directly to the security service, information desk, or Visitor service.
• Our team will recommend a person to accompany them to their car or means of transport safely, or, if they wish, notify the police. The Security team may also repress the harasser, remove him from the Event, and/or refer him to the appropriate authorities.
Security Check
· Entry to the Festival and/or DreamVille implies the Acceptance of all prevention and control measures taken by the Organizer or security team, including personal searches and searches of suitcases, bags, vehicles, and other personal belongings;
· Anyone wishing to enter the Festival and/or DreamVille may be searched by authorized security personnel before accessing the Festival and/or DreamVille, always in accordance with applicable local laws and regulations;
· An authorized agent may request that people be searched and/or that their clothes and bags be searched to intercept prohibited items as established in the House Rules. The search will be promoted by an authorized agent of the same gender as Visitor. If prohibited items are found, security personnel have the right to confiscate them and prevent their owners' access to the Festival and/or DreamVille. In the event of such confiscation or refusal, no refund or compensation will be due by Organizer;
· Security team members have the right to confiscate objects considered dangerous and/or not allowed, at the sole discretion of Organizer;
· Everyone present at the Festival and/or DreamVille must always comply with the instructions and guidelines of the Organizer or its authorized representatives at the Festival and/or DreamVille to ensure public order and safety during the Festival.
For security reasons, the Organizer reserves the right to:
· Suspend or interrupt the Festival and/or DreamVille;
· Prevent Visitors from leaving the Festival site and/or DreamVille until further notice;
· Ask Visitors to leave the Festival and/or DreamVille;
· Refuse Visitors' access to the Festival Site and/or DreamVille, even if they are in possession of a valid Ticket.
Tomorrowland and/or DreamVille Visitors are not allowed to:
· Access areas to which their Tomorrowland Bracelet does not provide access (DreamVille, Comfort, press areas, backstage, 'front of house'/management area, stages, etc.);
· Climb tents, structures, fences, bridges, benches, or other Event structures;
· Block entrances, exits, and emergency exits;
· Disguise themselves so as to be unrecognizable with the intention of disturbing the peace or endangering the safety of other Visitors;
· Sell food, beverage, or other products without the express authorization of the Organizer;
· Shoot objects in solid, liquid, or gaseous form;
· Smoke in places where smoking is prohibited, especially in tents, buildings, and other enclosed places;
· Urinate in public;
· Use full face masks (masks, morph suites, etc.);
· Park a vehicle without official authorization from the Organizer. Cars can be towed at the expense of the owner/Visitor;
· Remove, tear down, or destroy decorations;
· Steal ornaments or other materials owned by the Organizer, its employees, and/or its suppliers;
· Set fire;
· Do crowd surfing or stage diving;
· Commit or engage in any crime (including, among others, sexual offences);
· Use texts, symbols, objects, clothing, accessories, items, and/or other external (visible) expressions that explicitly refer to a political or social group or movement. Anything that indicates discrimination, intolerance, incitement, or racism is strictly prohibited.
Prohibited Items
On the premises of the Festival and DreamVille, including the parking area, the objects listed below exemplify, in a non-exhaustive way, which items will not be allowed, regardless of whether they are in the possession of the Visitor or have been brought by third parties in their name or benefit:
Items prohibited in the Festival area:
· Food or beverage purchased outside the Festival (except as expressly provided for in the “Allowed Items” and “Food Intolerance” sections below);
· Cars, trailers, motorhomes, etc. (except in the parking area, subject to the Parking Specific Terms and Conditions). Organizer recommends that DreamVille Visitors bring their luggage and belongings in a luggage cart;
· Glass cup, bottles, or containers;
· Umbrellas;
· Laser pointers;
· Selfie sticks;
· Illegal drugs and medicines (except as expressly permitted in the “Prescription Medicines” and “Over-the-Counter Medicines” sections below).
· Projectiles or explosives in the solid, liquid, or gaseous state;
· Flammable products or materials and sprays;
· Fireworks of any kind (e.g., stars and rockets);
· Generators;
· Stove, grills, or cooker;
· Barrels and cylinders containing gases or liquids of any kind;
· Any weapons, knives, sharp objects, or sharp punctures that can be used to hurt someone (sticks, chains, knives, weapons, and the like);
· Materials intended for the manufacture of bombs or other products that may cause explosions and/or fires;
· Bands or objects containing discriminatory, intolerant, and/or provocative texts or expressions that may be used to disturb tranquility, or that may offend or endanger the safety of other Visitors and/or cause injury or harm to people and property;
· Animals (except guide dogs for the visually impaired);
· Deodorant, cosmetic, or perfume in containers or sprays with a volume greater than 3 oz/90ml);
· Professional cameras;
· Water guns;
· Chairs and tents (except at DreamVille);
· Stuffed animals;
· Leaflets, stickers, posters;
· Paints and pens;
· Flags whose size exceeds 1.5 m in length x 0.1 m in width;
· Drones;
· Walkie-talkie;
· Any items intended for ambush marketing or any form of advertising (except for official Festival sponsors duly authorized by the Organizer);
· Any item that may be used to disturb the peace, endanger public safety, and/or cause harm to people and property, at the sole discretion of the Organizer.
In addition:
· It is forbidden to make bonfires;
· To preserve the safety of the Event and other Visitors, do not disguise yourself or dress up in an unrecognizable way;
· The safety team's directives and instructions must always be followed immediately. In case of suspicion or possession of illegal or dangerous products, the security team has the right to stop and search the person in question.
ATTENTION: The Ticket holder will be subject to a body search and other forms of inspection, including through the use of facial recognition technology. Unauthorized objects will be discarded and violators may be prevented from accessing and/or removed from the Festival or DreamVille.
Allowed Items
However, the following items are allowed at the Festival and/or DreamVille site:
· Guide dogs for the visually impaired;
· Own food and water, as long as they are not packaged or stored in glass and are not intended for sale. The maximum number of food allowed is five (5) portions per person. Prefer to bring unopened packages of processed food, such as cereal bars or biscuits, or, in case of fresh food, only if sliced and closed in transparent Ziplock plastic bags;
· The maximum amount of beverage allowed at DreamVille is twelve (12) cans of alcoholic beverage (maximum 500 ml per can) and twelve (12) cans or plastic bottles of soft drinks or energy drinks (maximum 500 ml per can/plastic bottle) per person, until October 11, 12:00 (BRT). After this time, only entry with water bottles will be allowed. There is no limit to the number of water bottles. Only unopened containers will be allowed;
· Disposable or pocket cameras;
· Plastic sheets and blankets for lying down/sitting;
· Sunscreen, cosmetics, deodorants in packs of up to 3oz/90ml;
· Refreshers/diffusers, small backpacks, or other bags;
· Chairs and tents (exclusively at DreamVille).
Anti-Drug Policy = Zero Tolerance
· The Event conducts an absolute zero tolerance policy regarding drugs.
· It is prohibited to use, traffic, trade, offer, and/or carry drugs both in the Festival area and in DreamVille. If Visitor is caught using, trading, offering, trafficking, and/or possessing drugs, Visitor will be removed from the Event and will not be allowed to return. We will do our best to ensure that everyone complies with this rule. Relevant incidents related to drug use, trade, trafficking, and/or possession will be referred to the police.
· The Event will adopt inspections, searches, and other security procedures at the Festival and/or DreamVille entries. Your entry may be refused, in accordance with the Organizer's security protocols.
Visitor's Health
• Any special medical condition must be immediately reported to the Organizer by contacting the medical care tents, or, if known before entering the Event, by writing to info@tomorrowlandbrasil.com with the explanation and official medical report, as well as the treatment and medication prescribed in Portuguese or translated by a certified translator. Visitor can also request assistance from Festival or DreamVille personnel or security team to be taken to the first aid tents in the Festival or DreamVille areas (if necessary).
PRESCRIPTION MEDICINES
• The prescription medicines category refers to medicines subject to special control, as determined by the Brazilian Health Regulatory Agency (ANVISA).
• Visitors who bring or make use of prescription medicines must identify themselves as such at the entrance to the festival, presenting the original prescription signed by the physician in charge and with the patient's name, as well as the respective medicines corresponding to the prescription and in a quantity compatible with the period of stay at the Festival or DreamVille. The document must expressly contain the dosage indicated for the patient, provided that only the medicines and quantities indicated in the prescription will be allowed.
• Diabetic Visitors who use syringes and require medicines to be stored in refrigerators must also report this condition at the entrance to the Event, presenting the original prescription and the necessary materials. Event professionals will indicate how to proceed to keep all medicines in condition of use.
• In both cases, for the Visitor staying at DreamVille, the amount allowed will be proportional to the four (4) days of stay. For other Visitors, enough for each day of the Festival.
OVER-THE-COUNTER MEDICINES
• The “over-the-counter” category refers to medicines that are not indicated by Anvisa as prescription medicine and can be purchased directly on the shelves without a prescription, such as aspirin, anti-flu drugs, pain relievers, etc.
• Visitors carrying over-the-counter medicines must also declare them at the entrance to the Event. They may enter with a quantity compatible with normal daily use for a person, according to the medicines label, provided that they are properly sealed. In case of liquid medicines, they must be presented in their original packaging at the entrance of the Event and submitted to the evaluation of the Event's medical team.
ALLERGIES
• Visitors who suffer from food, medicines, or other substances allergies must carry identification of this condition, keeping their companions informed about the situation, as well as immediately report their condition to the Festival and DreamVille medical staff (as applicable), in case of need.
FOOD INTOLERANCE
• If Visitor has any type of medical dietary restriction (duly proven by a medical report), or if Visitor has a proven intolerance to any kind of food and needs to bring their own food, as the food offered at the Festival or at DreamVille does not meet their needs, Visitor will be allowed to bring their own food.
• This condition must be duly evidenced by a medical report or prescription valid in Brazil, which may be requested at any time by the Organizer, including during body and bag search before accessing the Festival or DreamVille.
• We remind you that this is not a discretionary attitude on the part of the Organizer, but a precaution that meets the food and beverage control and responsibility requirements of the Health Regulatory Agency, to ensure the well-being of all Visitors.
PEOPLE WITH DISABILITIES AND SPECIAL NEEDS
• Tomorrowland Brasil strives to make the Event accessible to people with disabilities. We pay close attention to the accessibility of the Event areas and their surroundings and we are always open to improving these conditions. The staff is prepared to provide all necessary and requested information and assistance.
• Upon proof of the DeFIS -DSV parking card (blue card), we will provide special reserved parking spaces.
• Guide dogs are welcome in the Event areas. Make sure they are easily identifiable.
• Adapted bathrooms will be positioned at specific locations throughout the Festival and DreamVille area.
• We will provide a camping area in DreamVille dedicated to the stay of people with disabilities. Please let us know in advance if you are interested in using it.
• For specific assistance, please contact info@tomorrowlandbrasil.com
MEDICAL CARE
• Tomorrowland Brasil 2024 will have medical care compatible with the size of the Event. By purchasing the Ticket and accessing the Festival and/or DreamVille, Visitors agree to receive first aid medical assistance and, if appropriate, to be transferred to a hospital in the region to obtain treatment in the event of any medical occurrence on the premises of the Festival or DreamVille, as our medical professionals deem appropriate and/or necessary.
• Visitor acknowledges and is aware that there are dangers and risks of physical harm or illness and that, despite the best efforts of the Organizer, not all risks can be fully eliminated. By accessing the Festival and/or DreamVille, Visitor voluntarily agrees to assume and cooperate to minimize such risks.
Event Side - Damage to Materials
• All Visitors are asked to do their part to keep the Event Site environment as peaceful and clean as possible. At the Festival Site, DreamVille, and in the parking areas, it is clearly identified where Visitors can dispose of their garbage. Please make use of this. 'Love Tomorrow'.
• The Organizer employs a lot of effort and manpower to make the Festival and DreamVille a magical world. We ask all Visitors to show due respect! Tearing, breaking, or any other form of destruction of the material of the Organizer or its suppliers, including theft, will result in the expulsion from the Festival, without any right of refund to Visitor or Buyer, and without prejudice to the payment of compensation for the damage caused by the offender to the Organizer. The offending Visitor will also be prevented from accessing the Festival and DreamVille on any other day of this edition or the next editions of the Event, as well as other events that may be organized by the Organizer or its affiliates.
• Visitors are not allowed to climb tents, structures, fences, light bridges, benches, or other Event structures.
MERCHANDISING
• The official 'TML by Tomorrowland' products are only available at the Festival, at DreamVille, and at the official Tomorrowland online store (store.tomorrowland.com).
PHOTOGRAPHS AND VIDEO RECORDINGS - SURVEILLANCE CAMERA
• Photo and video recordings will be made during the Festival and it is possible that Visitor's image and voice (“Images”) be captured in such recordings, films, or photographs. By entering the Festival and/or DreamVille, Visitor agrees to the capture, use, and exploration of these Images by the Organizer and its partners, as provided for in the General Terms and Conditions of the Event.
• Surveillance cameras at the Festival and/or DreamVille will comply with local laws and may include facial recognition technology. These recordings will be used only for security purposes during the Festival and will not be sent to third parties, except to the competent authorities upon receipt of a formal request, in accordance with the applicable law.
• The Organizer and/or the official Ticket seller reserve the right to verify the identity of Visitors.
• Digital cameras and/or video cameras are allowed on site, except for professional and semi-professional equipment. However, audio or video recordings and transmissions of all or a substantial part of the Event presentations by any means are prohibited.
TOILETS
• The use of toilets is free at the Festival and/or DreamVille. It is expressly forbidden to urinate in public. If Visitor is caught urinating in public, they may be removed from the Festival and/or DreamVille.
SMOKING
• Smoking is prohibited in fully or partially covered areas (such as tents, buildings, and enclosed spaces), as determined by State Law No. 13541/09.
PROMOTION
• The distribution of flyers or other promotional materials, as well as the posting of posters during the Festival or at DreamVille, is prohibited.
SAFETY IN FRONT OF AND AROUND THE STAGE
PROHIBITED ACTIONS
Crowd surfing and stage climbing or stage diving are prohibited at the Event. Violators will be kicked out of the Event.
Festival and/or DreamVille Visitors must not block entrances, exits, and emergency exits.
LOSS OR DAMAGE
The artists and the Organizer cannot be held liable for damage, loss, or theft, or for any other accident suffered by Visitors at the Event, at DreamVille, or in the parking lots.
OVERVIEW
The Organizer may be forced to close stages due to weather conditions or other Force Majeure events. This will not result in compensation or partial or total refund of the amount paid for the Ticket and/or the DreamVille Package, except in case of cancellation of the Event (or an entire day of the Festival).
Annex 3: DreamVille
1.1. DreamVille Packages can only be purchased on the website www.tomorrowlandbrasil.com or at the Box Office. The Visitor may have access to the Festival and to certain areas of DreamVille (depending on the kind of Ticket) during the days of the Event, subject to the respective opening hours.
1.2. Access to DreamVille is only possible for Visitors who purchased a DreamVille Package, with access to common areas and bathroom and shower areas according to the package purchased, as well as to the Marketplace and The Gathering. DreamVille Packages always include access to the three (3) days of the Festival (i.e. Full Madness or Full Madness Comfort Tickets), and only Comfort packages allow access to the Event’s Comfort areas.
1.3. The DreamVille Packages available are:
(i) Magnificent Greens, which includes:
· Access to The Gathering, an exclusive pre-party at DreamVille on Thursday, October 10, 2024
· Access to the Festival on Friday (October 11, 2024), Saturday (October 12, 2024), and Sunday (October 13, 2024) for one (1) person;
· Access to the DreamVille area from Thursday (October 10, 2024) to Monday (October 14, 2024) for one (1) person;
· Visitor can choose their own place to set up their tent within the designated areas and according to availability (Maximum tent size allowed: 2.40x2.00m for up to 2 people and 2.80x2.80m for 3 to 4 people);
· Visitor must bring their own camping equipment and find their place at the Magnificent Greens.
(ii) Magnificent Greens 2 People Package, which includes:
· Access to The Gathering, an exclusive pre-party at DreamVille on Thursday, October 10, 2024
· Access to the Festival on Friday (October 11, 2024), Saturday (October 12, 2024), and Sunday (October 13, 2024) for two (2) people;
· Access to the DreamVille area from Thursday (October 10, 2024) to Monday (October 14, 2024) for two (2) people;
· A limited edition of a Tomorrowland tent, which will be picked up at DreamVille;
· Visitor must remove their tent and find their place at the Magnificent Greens to set it up;
· Air mattress for 2 people.
(iii) Easy Tent 2 People Package, which includes:
· Access to The Gathering, an exclusive pre-party at DreamVille on Thursday, October 10, 2024
· Access to the Festival on Friday (October 11, 2024), Saturday (October 12, 2024), and Sunday (October 13, 2024) for two (2) people;
· Access to DreamVille from Thursday (October 10, 2024) to Monday (October 14, 2024) for two (2) people;
· Access to the Easy Tent Lobby
· A limited-edition Tomorrowland tent installed and set up in the DreamVille Easy Tent area;
· Air mattress for 2 people
· Two sleeping bags
· A light fixture
· A mirror
· A padlock
· Access to the exclusive food and hygiene area.
(iv) Spectacular Easy Tent 2 People Package, which includes:
· Access to The Gathering, an exclusive pre-party at DreamVille on Thursday, October 10, 2024;
· Access to the Festival on Friday (October 11, 2024), Saturday (October 12, 2024), and Sunday (October 13, 2024) for two (2) people;
· Access to DreamVille from Thursday (October 10, 2024) to Monday (October 14, 2024) for two (2) people;
· A limited-edition Tomorrowland tent
· Access to the Easy Tent Lobby
· An air mattress for two people
· Two sleeping bags
· A Brazilian standard power outlet (220v);
· A light fixture
· A mirror
· A padlock
· Access to the exclusive food and hygiene area.
(v) Supreme Easy Tent 2 People Package
· Access to The Gathering, an exclusive pre-party at DreamVille on Thursday, October 10, 2024;
· Access to the Festival on Friday (October 11, 2024), Saturday (October 12, 2024), and Sunday (October 13, 2024) for two (2) people;
· Access to DreamVille from Thursday (October 10, 2024) to Monday (October 14, 2024) for two (2) people;
· Access to the Easy Tent Lobby
· A Tomorrowland tent, glamping style, for two (2) people;
· Two beds with foam mattresses;
· A light fixture;
· A padlock;
· A Brazilian standard power outlet (220v);
· A cozy patio with two chairs
· Availability of 5 baths for each visitor, to be provided by means of the Tomorrowland Bracelet;
· Access to the exclusive food and hygiene area.
· ATTENTION: This package does not entitle Visitors to take away: a) Tomorrowland tent, beds, mattresses, pillows, bedding, patio chairs, or any other structural item from the Tomorrowland tent. At the time of check out, the Organization will check the accommodation used and, if it is found that there has been damage to the items listed above, or they are not on site, the amounts presented to Visitors will be charged for the replacement of the items.
(vi) Grande Easy Tent 4 People Package
· Access to The Gathering, an exclusive pre-party at DreamVille on Thursday, October 10, 2024;
· Access to the Festival on Friday (October 11, 2024), Saturday (October 12, 2024), and Sunday (October 13, 2024) for four (4) people;
· Access to DreamVille from Thursday (October 10, 2024) to Monday (October 14, 2024) for four (4) people;
· Access to the Easy Tent Lobby, where Visitors must check in and check out their tents;
· A Tomorrowland tent, glamping style, for four (4) people;
· Four beds with foam mattresses, pillows, and linens;
· A light fixture;
· A padlock;
· Two Brazilian standard power outlets (220v);
· A cozy patio with four chairs
· Availability of 5 baths for each visitor, to be provided by means of the Tomorrowland Bracelet;
· Access to the exclusive food and hygiene area.
· ATTENTION: This package does not entitle Visitors to take away: a) Tomorrowland tent, beds, mattresses, pillows, bedding, patio chairs, or any other structural item from the Tomorrowland tent. At the time of check out, Organizer will check the accommodation used and, if it is found that there has been damage to the items listed above, or they are not on site, the amounts presented to Visitors will be charged for the replacement of the items.
1.4. Only those who purchased the following Packages are entitled to take the Tomorrowland tent at the end of the Event: a) Magnificent Greens 2 People Package, b) Easy Tent 2 People Package, and c) Spectacular Easy Tent 2 People Package. Only Visitors who attend DreamVille are entitled to the Tomorrowland tent.
1.5. Vehicles, motorcycles, trailers, caravans, or motorhomes are not allowed on DreamVille.
1.6. By purchasing a ticket for a DreamVille Package, Buyer and Visitors automatically agree to the terms and conditions provided for in this annex, in the General Terms and Conditions, in the Specific Terms and Conditions, in the Policies, and in any Third-Party Terms and Conditions.
1.7. Prohibited and permitted objects in the DreamVille area are described in the “House Rules” section.
1.8. Each type of DreamVille package (Magnificent Greens and Easy Tent) has its own distinct personal hygiene structure. The bathrooms work 24 hours a day during DreamVille's operation, and the showers operate for up to 12 hours a day.
1.9. The showers will be used through the purchase of credits on the Tomorrowland Bracelet.
1.10. Organizer reserves the right to change the structure and design of Tomorrowland tents.
1.11. In case of cancellation of any of the Festival days by the Organizer, regardless of the reason, the DreamVille Visitor will be reimbursed R$230.00 (two hundred and thirty) reais per Festival day.