Once receiving your Treasure Case and your Bracelet at home and finalizing the Activation process, you can already top up Pearls into it. If you opted to receive your Bracelet at home and haven’t received it yet, you’ll need to wait for delivery to make the Online Top-Up.
If you chose to pick up your Bracelet at the festival or purchased your ticket after August 30, don’t worry, you can top up Pearls using the ID from your E-Ticket, available in the confirmation email of your purchase.
By doing your Online Top-Up before October 9, you get to Tomorrowland Brasil and DreamVille with your Bracelet ready to be used. And you can also get an automatic refund after the festival days if any Pearls remain unused.
Find the instructions below and get it done.
Top-Up Update
Deadlines for Top-Up
Wednesday, 09/10 - 23:59 BRT
Bonus Pearls ends
Top-up for DreamVille Passes ends
Thursday, 10/10 - 23:59
Top-up for Full Madness & Full Madness Comfort ends
Top-up for Friday & Friday Comfort ends
Friday, 11/10 - 23:59 BRT
Top-up for Saturday & Saturday Comfort ends
Saturday, 12/10 - 23:59 BRT
Top-up for Sunday & Sunday Comfort ends
Sunday, 13/10 - 12:00 BRT
Your cashless wallet will be reactivated to check your balance
You can check the balance of your bracelet at any time at :
Top-up booths
Cashless Customer Service
Info Points
All Top-ups done after October 9 23:59 BRT are not eligible for Bonus Pearls.
In case you only topped up your Bracelet online, the remaining Pearls will be automatically refunded after the festival.
Important: If you topped up your Bracelet both online and onsite and the value of the unused Pearls exceeds the online Top-up, you must fill out the manual refund form to request a refund.
How to do an Online Top-Up?
Step 1
Access your Tomorrowland Account and click on "My Bracelet" on the left side of the menu.
Step 2
If you have bracelets associated with your email (as a guest or as the main buyer), the data filling suggestions will appear in your Tomorrowland Account. Otherwise:
If you chose to receive your Bracelet at home, enter its unique code. If you opted to receive the Bracelet at home and haven’t received it yet, you’ll need to wait for delivery to make the Top-Up.
If you decided to pick up your Bracelet at the festival or if you purchased your ticket after August 30, enter your E-Ticket ID, which can be found in the voucher sent via email after personalization.
Attention: Note that the Personalization process is mandatory. Only after this step, you will receive the e-tickets that must be presented at the Bracelet Pick-Up Desk on the day of the festival to collect your Bracelet. To personalize your Bracelet, click here.
Step 3
Select ''Top-Up'' and select the amount. After entering your Bracelet or e-ticket ID, click on “Cashless Top-Up”.
Step 4
A confirmation e-mail will be sent once the information is validated by the Top-Up website.
Why top up online?
You can arrive at the festival with your Bracelet ready to use, without needing to visit a top-up station before buying food and drinks.
Additionally, the remaining Pearls will be automatically refunded after the festival.
Important: If you topped up your Bracelet during the festival and the value of the unused Pearls exceeds the online top-up, you will not receive an automatic refund. In this case, you must fill out the manual refund form to request a refund.
For every R$180 topped up in a single transaction before the online Top-Up deadline, you will receive 1 Bonus Pearl for the value of 1 water.
To receive the Bonus Pearls, you need to top up online by October 9 until 23:59.
Important Information
If you received the Bracelet at home, make sure your number was entered correctly;
If you purchased more than one Bracelet, pay attention to which Bracelet number the Pearls were loaded onto;
If you did not choose to receive the Bracelet, insert your e-ticket number. To find the e-ticket number, you need to open your voucher and select the number that's in it.